Orders
Purchases/orders from Stoned frog are only online at the moment. All orders are posted out to you, we do not provide a click and collect service.
Payments
Payment for all orders is handled via Stripe, a secure online banking system. All major cards accepted. We are unable to take payments via phone. Orders will only be sent through to us from stripe if the card is validated. We cannot accept responsibility for an order being held back as a result of incorrect or invalid card details being given. The prices listed on our website are pounds sterling.
Delivery
We are only able to deliver to UK addresses. Our definition of UK is UK mainland, Northern Ireland, The Channel Islands, the Isle of Man.
We do not deliver to Europe or global destinations. Orders placed are to be delivered to one address only not multiple addresses. For orders to different addresses, separate orders must be made for each delivery address.
Delivery costs
Single card = £1.45
Small parcel up to 2kg = £4.95, over 2kg up to 10kg = £9.00 1st £8.00 2nd
International orders
We currently are only able to deliver to UK addresses
Cancelling your order
We will always try to assist our customers in helping with their cancelation process.
Returns
Personalised items cannot be returned or order cancelled. This does not affect your statutory rights.
Non personalised items may be returned in accordance with the distance selling directive (2000) you may also cancel your order at any time without reason within 7 days of delivery. Should you wish to cancel your order and receive a refund you must confirm this in writing and return the complete packaged item(s) to:
Returning goods, Stoned Frog, ST P, Main Road, Wareham Dorset, BH20 5RW. Please be aware that you will be liable for any postage costs incurred as a result of returning items to Stoned Frog. Please obtain a proof of postage as you send it back. We regret a refund can only be issued for items received back by us. This does not affect your statutory rights.
Damaged items
We carefully wrap our gifts before dispatching them, however if an item is unfortunately broken in transit by circumstances beyond our control, please make contact with us as soon as possible after receipt. We will advise you if you will need to return the item or if you will need to send a photo. Once we receive the item or photo, we will refund the purchase cost and reasonable postage for the item or send out a replacement. We cannot accept complaints about broken or damaged items after 3 days.
Gift messages
We are happy to include a message with your gift. We reserve the right to reject any message that we consider may offend the recipient.