Shipping & Returns

UK orders 
Royal Mail Signed For Delivery is our delivery method. 1-3 days delivery estimate from the time we dispatch your seeds, please note however most of our customers recieve their seeds the very next day as long as your order was placed before 2pm GMT

You may also choose at checkout to use Royal Mail Guaranteed next day delivery, when you select this delivery method your order will be with you the day after your order has been dispatched, if you order is placed before 2pm (UK Time).

Postage prices cost from £3.50 and includes FREE GUARANTEED delivery

If your order gets lost in the post, we will send it again it again for free.

All orders over £75.00 qualify for FREE delivery.

You’ll need to sign for your order upon receipt of the delivery.

European and worldwide orders
We provide international tracked options, which can be tracked in most countries.

Your order will require a signature on delivery.

We ship to most countries, worldwide.

Prices cost £9.50 for International Tracked & Signed

Other countries’ delivery costs may vary – your delivery costs will be calculated in the checkout process when you have selected the delivery country of choice.

Packaging
Our seeds are sent in discreet packaging, which means that when you sign for your order, you’ll gain valuable peace of mind, knowing that no one else will be able to tell what you have ordered.

All credit/debit card transactions made via stonedfrog.co.uk will show up on your statement discreetly, as Frog – Souvenirs

Most of our seeds are sent out in original breeders packaging, before being wrapped in extra layers of bubble wrap these are then given an extra layer of protection using bubble-wrap envelopes, to make sure that our seeds get to you in top quality condition.

Sometimes, we send out our seeds using alternative packaging: this is only to ensure full protection of your seeds. When different packaging is used, we guarantee that the seeds contained within are the seeds that you ordered.

Stealth Shipping
All items are sent by Stealth Shipping we will stealthily send your package in the best way to make sure that you receive your package. Our stealth shipping is guaranteed (where tracking is available), so you don’t need to worry about whether or not your order will get to you.

Where are orders sent from?
Our orders are dispatched from our UK Business address via the Royal Mail’s tracked and signed-for services.

Where do you send orders to?
We ship cannabis seeds to most countries worldwide.  If your country is not in the list in the cart then we do not ship to your country.

As a matter of vital urgency, we strongly advise our customers to make the necessary inquiries about the local cannabis seed regulations to which they are subject.

We will not be held responsible for any legal issues which may result if we send seeds to you.

Delivery Times
Due to various postal carriers delivery times can vary from country to country.

UK orders are estimated between 1 and 3 days to arrive however 90% of the time you will receive your order the very next day.

European orders normally arrive between 3 and 14 working days.

Worldwide orders usually take between 5 and 25 working days to arrive.

All of our orders are dispatched on the same day, when ordered before 14.00 GMT (with the exception of weekends, bank holidays, or in the rare event that we have a problem with stock levels).

Please do not contact us to ask where your parcel is before the estimated delivery duration has passed: this can lead to further delays with other orders which we ship out.

If your parcel has not arrived after the estimated maximum delivery time, please contact usfor our immediate assistance.

Normally it is possible to track your delivery by using the Royal Mail’s website, or by using services provided by your own local postal service.

Returns
Returns instructions

www.stonedfrog.co.uk ensures that all of our seeds are of the highest possible quality; if, however, you are not 100% happy with the seeds you have received, please send us your order number and details, using our quick and easy contact form and we will issue return instructions to you.

Once you have sent us your order number and details, using our contact form, please ensure that you meet the below conditions.

Returns conditions
If you wish to return your order, please do so within 30 days of dispatch.

We cannot accept returned seeds which have been opened: as such, please do not open the branded pack that our seeds come within if you wish to make a return.

When making a return, please make sure that the pack is in the exact condition it was in when you received it.

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